Cloud

ClickSoftware Announces Global Reseller Agreement with SAP, Providing Cloud-Based Field Service Management

ClickSoftware today announced the signing of a global reseller agreement with SAP (NYSE: SAP). As part of the agreement, SAP will resell the ClickSoftware Field Service Edge solution as the SAP® Scheduling and Resource Management application by ClickSoftware. The solution is available now and enables real-time, automated, context-based recommendations for service planning, scheduling, execution and analysis to support intelligent decision making.

SAP Scheduling and Resource Management provides customers with an improved ability to reduce the costs of service delivery, continuously improve efficiency and optimize customer experience—a key competitive differentiator.

"This agreement with SAP is about putting the customer's customer first by optimizing every stage of service delivery," said Jim McGonagle, Vice President of Alliances at ClickSoftware. "Now, customers using SAP software will be better able to rapidly deliver on the value of workforce optimization. With the power of cloud computing and automated decision making driven by artificial intelligence, companies can be prepared to elevate their customers' experiences while driving revenue growth."

Optimizing every aspect of service—scheduling, routing and individual resource performance—can yield massive savings while also increasing customer satisfaction. More accurate travel-time predictions lead to tighter appointment windows and more jobs completed per day. This can boost efficiency and profitability, and reduce customers' waiting time for service.

"We're pleased to offer our customers SAP Scheduling and Resource Management by ClickSoftware to drive efficiency through workforce optimization," said Rodolpho Cardenuto, president of Global Partner Operations at SAP. "SAP customers across the globe and across industries want to respond to the growing demand for better service experiences from their customers while containing the costs of service. This solution helps them rapidly simulate a variety of service optimization strategies, gaining the ability to test the impact of various approaches and calibrate for continuous improvement."